[Android 13] Cannot access photos from device gallery

Hello, Android 13 users!

We apologize if you have been experiencing any issues with accessing your photos in PicCollage. If your photos are not appearing in the app, please follow the steps below to grant PicCollage access to your device gallery from your device settings.

For Samsung devices:

1. Go to your device Settings > Apps > PicCollage
2. Under App Settings, please tap Permissions and allow Storage permission
3. After allowing permission, please re-launch the PicCollage app and see if you can access your photos again. 

For Pixel devices:

1. Go to your device Settings > Privacy > Permission Manager
2. Tap Photos and Videos
3. Find PicCollage in the app list and tap Allow 
4. After allowing permission, please re-launch the PicCollage app and see if you can access your photos again. 

 

Please get in touch with our support team through the app if this doesn't resolve the issue. To do so, kindly check out this article: Contact the PicCollage Team! 

Thank you for all your help, and we hope for your continued support :) 

Related Topics: Report a Bug, Edit Individual Photos