Don’t worry! If you got a new phone and lost your previously purchased items, we got your back. 💪
You should be able to restore purchased items without having to pay again as long as your device is connected to the same iTunes/Google Play account that you made the purchases with.
To restore your purchased items, please follow the steps below:
- Tap = on the home page
- Tap Settings and tap Restore purchased items
On iOS, you can also try:
- Tap the Store icon on the bottom right of the home page
- Tap My Items tab on the top
- Tap Restore at the top right of the page
If you have switched platforms (i.e: iOS to Android or vice versa) or are still unable to restore your items after following the steps above, please contact us directly by tapping on the ‘compose’ icon (on mobile) or ‘Submit a Request’ in the top right corner (on web) and send us screenshots of your receipts so we can help you find your items!