To cancel your Free Trial through the PicCollage app, please:
- Open the PicCollage app
- Tap the PicCollage
VIP banner on the top of the home page
- Tap Help Me Get There > at the bottom
- Tap Start and fill out the survey
- After finishing the survey, tap x on the upper left corner
- Tap on the PicCollage subscription if needed
- Tap Cancel Subscription/Free Trial (If you don’t see Cancel Subscription and an expiration date is shown instead, the subscription is already canceled and won't renew.)
If your Free Trial has already converted to an Annual Subscription and you would like a refund, please first cancel your subscription. As for the refund, please note the following:
Apple:
- If you are requesting a refund within 48 hours of your purchase, please request a refund directly through Google Play.
- If you are requesting a refund within 15 days of your purchase, a request can be sent directly to our team with the information below:
- Order number associated with the subscription. This number begins with GPA. and can be found on the receipt issued by Google Play or through your purchase history here: Google Play purchase history.
- Reason for the refund request.